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How to purchase goods using the Tax Free system in Russia

Shopping Tax Free allows you to save on purchases at the best shopping centers in Russia. Ask the salesperson in the store to tell you about Sber Tax Free and to give you a voucher.

Quick Start Guide

  1. Make purchases and ask for a Sber Tax Free Voucher in the store.
  2. Get a customs representative to stamp it before leaving the departure point
  3. Present the voucher and get a refund in cash or to your bank card.
  1. Purchase

    When paying for purchases, ask for a Sber Tax Free voucher in the store. Ask the salesperson to fill it out. Then check and sign the voucher.

    Don't forget to specify your bank card number and its validity period if you would like to receive a non-cash refund.

    Illustration of the map field on the document
  2. Confirmation

    Go to the customs office at the point of departure and show the employee the completed Tax Free Voucher, your passport, your receipts and purchases to have your voucher stamped.

    Be ready to present your purchases in an unused form with cash receipts for verification.

    Illustration of the place where you need to put the customs seal
  3. Compensation

    Go to the nearest refund office with the Sber Tax Free logo. In some cases, they may be located at currency exchange offices.

    Provide a completed and stamped Tax Free Voucher and your passport to receive a refund.

    In a hurry? Use the Sber Tax Free mailbox located next to the customs office. Drop a filled out, stamped Tax Free Voucher with receipts into the mailbox to receive a refund to your credit card. We recommend that you indicate your email address on the Tax Free Voucher in case we need to contact you.

Additional information

You can use a prepaid Sber Tax Free envelope, which is issued together with a Tax Free Voucher in the store, to mail your voucher. You can also use your own envelope, but then you'll have to pay for the postage.

Before mailing the documents, we suggest that you make a copy of them, as well as write down the individual number (DOC ID) of each Tax Free Voucher.