An easy way to get up to 15% VAT refund when making purchases in Russia
We make your shopping worthy, and help you save money when you buy clothing and jewelry, health and beauty products, electronics and much more all across the whole country
VNUKOVO OUTLET VILLAGE
NOVAYA RIGA OUTLET VILLAGE
from 10 thousand rubles (including tax)
The refund that you will receive when making purchases with Sber Tax Free
Get a refund on the same day we receive the voucher
Ask for a Sber Tax Free voucher in the store when paying for purchases.
Get a customs confirmation before leaving the departure point.
Provide the voucher and get a refund in cash or to your bank card.
Find a customs office, refund office or mailbox at the departure point
Still have questions? Contact us in the manner most convenient to you.
Find the voucher in the system by scanning the barcode or entering the number manually. If you do not have the voucher at hand, you can find it by scanning the QR code of the sales receipt.
What are the conditions for receiving a refund under the Sber Tax Free system?
You can use the Sber Tax Free system and get a Tax Free refund if you:
Visit the pages below for more details:CheckpointsTax Free refund procedure
How is Tax Free returned?
If you did not use the Sber Tax Free Container to send the Tax Free form and did not receive cash at the Cash Pickup Point:
Important: you do not need to pay for the shipment of the envelope. The term for the return of funds to your bank card will increase by the time the letter is delivered to the Sber Tax Free Operator.
Visit the pages below for more details:CheckpointsPlacement of the Operator's ContainersCash pointsTax Free refund procedure
What is the minimum purchase amount to qualify for a Tax Free refund?
The purchase amount must be at least 10 thousand rubles (tax included), and the product itself must be purchased within one calendar day and in one retail store.
In which stores can I use the Sber Tax Free service?
Find retail stores with the Sber Tax Free sign, or ask the retailer if they offer Sber Tax Free services.
You can also use our brand directory to find specific retailers and their locations on our website:Stores we work with
Where can I get the Tax Free Form?
You can write out the Tax Free form at the retail store where you made your purchases by contacting the seller, or at the centralized Tax Free registration point.
The store must be connected to Sber Tax Free.
How many copies of the Tax Free Form do I need to get?
The Tax Free form is drawn up on paper in one copy on the basis of one or more cash receipts issued within one calendar day in one retail store.
Which goods cannot be issued Tax Free?
Tax Free cannot be issued for excisable goods (alcohol and tobacco products, fuel, motor oils, etc.), as well as for goods established by the Government of the Russian Federation.
How long does it take to return Tax Free?
We process your request within 1 business day of receiving the Tax Free Form.
The refund is credited to your bank card account, as a rule, within 5 business days after the refund amount is transferred from the Sber Tax Free Operator's account to your bank.
If you have not received a refund within 15 working days after sending the Tax Free Form, then we advise you to Contact our support team.
If the Tax Free Form was mailed to us, the delivery time of the Form is governed by the rules of the postal operators (services).
In what currency is the Tax Free refund made?
The refund is made in rubles.
When transferring the refund amount to a bank card, the funds are converted into the currency of your bank card account.
When paying a refund in cash through a Cash Dispensing Point, it is possible to convert the received amount into a foreign currency (subject to confirmation of such a possibility at the Cash Dispensing Point). Visit the page below for more details:Cash points
When can I apply for a refund of Tax Free?
You can apply for a return within one year from the date of purchase of the goods in a retail store, provided that you exported these goods outside the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) within three months from the date of their purchase.
Can I return Tax Free the next day after purchasing the goods?
Yes, you can apply for Tax Free on the same day and within three months from the date of purchase.
Please note that you need to export the goods outside the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) within three months from the date of purchase.
Can I use the goods before returning home?
Do not use the purchased goods for which Tax Free is issued until the moment of inspection by Russian customs officers.
Do not check in the goods before going through the customs inspection and be ready to present them at the Checkpoint.
If you do not provide the purchased goods, you will not receive a customs stamp on the Form or electronically and you will not receive a Tax Free refund.
Where and how to send the Tax Free Form by mail?
When registering Tax Free at a retail store or at a centralized Tax Free registration point, you will receive a prepaid international Sber Tax Free envelope with the Operator's address already indicated.
You can send the Tax Free Form stamped by customs (or unmarked if it was electronically stamped) free of charge in this international envelope from any country, no additional postage is required.
What should I do if I have lost the Sber Tax Free envelope?
If you have lost your prepaid international envelope, mail the Tax Free Form, stamped by customs (or unmarked if it was done electronically) to the following address (additional postage required in the country of origin):
“Sber Tax Free” LLC
121170, Russia, Moscow,
Kutuzovskiy prospect 32, building 1, premise 7.D.13