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Tax Free refund

Scan the QR code on your receipt or the barcode on the Tax Free form with your camera

Enter manually
happy-shoppers

We make your shopping worthy, and help you save money when you buy clothing and jewelry, health and beauty products, electronics and much more all across the whole country

BUY WITH TAX FREE GLOBAL BRANDS IN OUTLETS:

  • VNUKOVO OUTLET VILLAGE

  • NOVAYA RIGA OUTLET VILLAGE

How does it work?

  • The minimum purchase amount

    from 10 thousand rubles (including tax)

  • Up to 15%

    The refund that you will receive when making purchases with Sber Tax Free

  • Same day refund

    Get a refund on the same day we receive the voucher

sber-tax-free-illustration

How to purchase goods with us

  1. Purchase

    Ask for a Sber Tax Free voucher in the store when paying for purchases.

  2. Validation

    Get a customs confirmation before leaving the departure point.

  3. Refund

    Provide the voucher and get a refund in cash or to your bank card.

Learn more

Brands

  • ESCADA-logo
  • PAUL&SHARK-logo
  • HUGO BOSS-logo
  • BOGNER-logo
  • Capitol-logo
  • Roche Bobois-logo
  • Cacharel-logo
  • U.S. Polo Assn.-logo
  • Khan.Cashmere-logo
  • NATURAPURA-logo
  • HENDERSON-logo
  • Pandora-logo
  • Kotofey-logo
See all

International checkpoints

Find a customs office, refund office or mailbox at the departure point

Let's stay in touch

Still have questions? Contact us in the manner most convenient to you.

Phone/email

Address

Frequently asked questions

  • You can use the Sber Tax Free system and get a Tax Free refund if you:

    • 1. You are a citizen of a foreign state that is not part of the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan).
    • 2. Made purchases in Russia in the amount of 10,000 rubles or more (including taxes) in one retail store connected to the Sber Tax Free system within one calendar day (the list of stores is available on the website).
    • 3. They exported the purchased Goods outside the country that is a member of the Eurasian Economic Union within three months from the date of its purchase.

    Visit the pages below for more details:

    CheckpointsTax Free refund procedure
    • 1. Make purchases of at least 10,000 RUB (including taxes) in one retail store in 1 calendar day.
    • 2. Ask a store employee to issue Tax Free - for this, present your passport of a citizen of a foreign state (not a member of the Eurasian Economic Union), with which you entered the territory of Russia.
    • 3. Check the correctness of your data in the Tax Free form and put a signature. Additionally, you will receive an international envelope, which you can use to send the Tax Free Form if you choose a non-cash method for receiving a refund.
    • 4. When you leave the Russian Federation, present at the Customs Checkpoint the passport of a citizen of a foreign state (not a member of the Eurasian Economic Union) with which you entered the territory of Russia, as well as the purchased Goods and the Tax Free form.
    • 5. Get a stamp at the Customs Checkpoint (on the Tax Free form or electronically) confirming the fact that the Goods have been exported from the territory of Russia outside the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan).
    • 6. To receive a non-cash payment for a Tax Free refund, indicate your bank card number on a copy of the Form, put it in an envelope and drop it into the Sber Tax Free Container.
    • 7. To receive cash: go to the Cash Pickup Point (see the location of the Cash Pickup Points and their work schedule on the website, present your passport, a copy of the Tax Free Form with with a customs mark or without a mark if it was affixed in electronic form.

    If you did not use the Sber Tax Free Container to send the Tax Free form and did not receive cash at the Cash Pickup Point:

    1. - enclose the Tax Free Form with a customs mark (or without a mark if it was affixed electronically) in the envelope that you received at a retail store or a centralized Tax Free clearance point;
    2. - seal the envelope and mail it from your country of residence.

    Important: you do not need to pay for the shipment of the envelope. The term for the return of funds to your bank card will increase by the time the letter is delivered to the Sber Tax Free Operator.

    Visit the pages below for more details:

    CheckpointsPlacement of the Operator's ContainersCash pointsTax Free refund procedure

  • The purchase amount must be at least 10 thousand rubles (tax included), and the product itself must be purchased within one calendar day and in one retail store.

    • Moscow
    • St. Petersburg
    • Trans-Baikal Territory
    • Republic of Buryatia
    • Irkutsk Region
    • Amur Region
    • Khabarovsk Territory
    • Primorye Territory
    • Republic of Mordovia
    • Republic of Tatarstan
    • Krasnoyarsk Territory
    • Krasnodar Territory
    • Volgograd Region
    • Kaliningrad Region
    • Leningrad Region
    • Moscow Region
    • Nizhny Novgorod Region
    • Novgorod Region
    • Rostov Region
    • Samara Region
    • Sverdlovsk Region

  • Find retail stores with the Sber Tax Free sign, or ask the retailer if they offer Sber Tax Free services.

    You can also use our brand directory to find specific retailers and their locations on our website:

    Stores we work with

  • You can write out the Tax Free form at the retail store where you made your purchases by contacting the seller, or at the centralized Tax Free registration point.

    The store must be connected to Sber Tax Free.

  • The Tax Free form is drawn up on paper in one copy on the basis of one or more cash receipts issued within one calendar day in one retail store.

  • Tax Free cannot be issued for excisable goods (alcohol and tobacco products, fuel, motor oils, etc.), as well as for goods established by the Government of the Russian Federation.

  • We process your request within 1 business day of receiving the Tax Free Form.

    The refund is credited to your bank card account, as a rule, within 5 business days after the refund amount is transferred from the Sber Tax Free Operator's account to your bank.

    If you have not received a refund within 15 working days after sending the Tax Free Form, then we advise you to Contact our support team.

    If the Tax Free Form was mailed to us, the delivery time of the Form is governed by the rules of the postal operators (services).

  • The refund is made in rubles.

    When transferring the refund amount to a bank card, the funds are converted into the currency of your bank card account.

    When paying a refund in cash through a Cash Dispensing Point, it is possible to convert the received amount into a foreign currency (subject to confirmation of such a possibility at the Cash Dispensing Point). Visit the page below for more details:

    Cash points

  • You can apply for a return within one year from the date of purchase of the goods in a retail store, provided that you exported these goods outside the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) within three months from the date of their purchase.

  • Yes, you can apply for Tax Free on the same day and within three months from the date of purchase.

    Please note that you need to export the goods outside the Eurasian Economic Union (include countries: Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) within three months from the date of purchase.

  • Do not use the purchased goods for which Tax Free is issued until the moment of inspection by Russian customs officers.

    Do not check in the goods before going through the customs inspection and be ready to present them at the Checkpoint.

    If you do not provide the purchased goods, you will not receive a customs stamp on the Form or electronically and you will not receive a Tax Free refund.

  • When registering Tax Free at a retail store or at a centralized Tax Free registration point, you will receive a prepaid international Sber Tax Free envelope with the Operator's address already indicated.

    You can send the Tax Free Form stamped by customs (or unmarked if it was electronically stamped) free of charge in this international envelope from any country, no additional postage is required.

  • If you have lost your prepaid international envelope, mail the Tax Free Form, stamped by customs (or unmarked if it was done electronically) to the following address (additional postage required in the country of origin):

    “Sber Tax Free” LLC

    121170, Russia, Moscow,

    Kutuzovskiy prospect 32, building 1, premise 7.D.08

  • You can contact the Sber Tax Free support service:

    1. - via web chat;
    2. - by e-mail at help@sbertaxfree.ru;
    3. - using the web form on the site https://sbertaxfree.ru or www.sbertaxfree.com.