logo

Sheremetyevo. Terminal E.

logo

Information

Sheremetyevo. Terminal E.

logo

Address

Moscow Region, Khimki, Sheremetyevo International Airport

International checkpoint map

international checkpoint map

What should I do at an international checkpoint?

  1. Go to the customs representative at the departure point and present your completed Tax Free voucher, passport, receipts and purchases to the customs officer to have your voucher stamped. Be ready to present your purchases in an unused form for inspection.

    • customs offices photo
  2. Proceed to the nearest Sber Tax Free refund point. In some cases, they may be located at currency exchange offices. To receive a refund, present your completed Tax Free voucher with a customs stamp and your passport.

    In a hurry? Use the Sber Tax Free mailbox located next to the customs office. Drop the envelope with the completed Tax Free voucher (with the customs stamp and your bank card details) into the mailbox to receive a refund to your bank card. You must specify the IP address of your email in the Tax Free voucher in case we need to contact you.

    • customs offices photo
    • customs offices photo

Refund points and mailboxes

  • Terminal E, 3rd floor, Refund point

    Refund point
    logo

    Working hours

    24

    logo

    How to find

    3rd floor, the return point is located between gates 35 and 36.

    • refund office illustration
  • Terminal E, 2nd floor, mailbox NEW MOSCOW BANK (NMB).

    Mailbox
    logo

    Working hours

    24

    logo

    How to find

    2nd floor, opposite the information desk, at the oversized baggage desk.

    • mailbox illustration